Cookies Policy

We use cookies to enhance the performance of our website and personalise your online Volkswagen experience.

Cookie statement

For information about cookies and similar technologies and the related processing of personal information, download our Cookie Statement

For a description of cookies and a list of cookies currently in use on Volkswagen.ie, see our cookie list below.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to work more efficiently, by remembering your actions and preferences (such as login, language, font size and other display preferences) if you've been to the website before, so you don’t have to keep re-entering them whenever you come back to the site.

They are also useful to provide information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience, as well as to provide information that helps us monitor and improve the website's performance.

Description of cookies

Session Cookies

Persistent Cookies

These remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last. This website uses persistent cookies when we need to:

manage return visits.
remember preferences and settings
remember when you have voted in a poll so that you don’t need to do this more than once during your visit

First Party Cookies

The function of this type of cookie is to retain your preferences for our website. They are stored and sent between our servers and your computer’s hard drive. We collect this information anonymously, so it doesn't identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way. These cookies may be either Session or Persistent cookies.

Third Party Cookies

Some of the services and products within the pages of our website are provided by third parties who, in time, may set their own cookies to enable such services. These cookies are stored and sent between the third-party’s server and your computer’s hard drive. These cookies are usually persistent cookies. Because we don’t control the settings of these third-party cookies, we recommend that you visit the third party website that has generated them for more information about how to manage them.

Some examples of these are:

Functional web tools: We offer some useful tools such as the Used Car Locator or Dealer Finder which requires cookies from other Brand’s group websites in order to allow it to find cars or dealers near to you.

Social network sharing: If you share material from our website using social networks, such as Facebook, Instagram or Twitter, you may be sent cookies from these websites.

Volkswagen advertising: We sometimes advertise on other websites. These adverts use third party cookies to help them to display personalised ads that are relevant to you.

How do we use cookies?

Necessary:

Analytics:

These cookies collect information about how visitors use a site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the site, all of which enables us to see how visitors use the site in order to improve the way that our site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our site works.

Personalisation:

These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a site may be able to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Ads and Social:

When a consumer visits a web site, the user’s browser submits information about what he / she is looking at to third-party advertising networks (e.g. pages visited, time spent viewing each page, links clicked on, searches made, interaction, etc.) to create a ‘profile’ that links to that visitor's web browser. Site publishers can use this data to create defined audience segments based upon visitors that have similar profiles (personalised content), i.e. if a person later clicks on another site in the same advertising network, ads for the product the user viewed at the first site could show up. Users can clear these cookies periodically to clear out their record with ad networks.

How to control cookies

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org and www.allaboutcookies.org.

To view and update your cookie preferences now please click here .

Cookies list

Cookies list
Name	Cookie Type	Purpose	Storage Period / Type	Feature Cookie Used	Third Party
smartSignals2UiD	Functionality / Personalisation	This cookie contains an anonymous unique ID for a website user. This ID is used to recognize the user over different sessions. The data collected in this way is used for analysis and anonymous personalization of the site.	2 years Permanent Cookie	BBO / Smart Signals 1:1 Personalization Pre-Booking	Smart Digital
sd_survey_client	Performance / Analytics	This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)	2 years Permanent Cookie	Survey	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED	Necessary	This cookie stores the information whether the user has seen the cookie policy banner.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED	Necessary	This cookie stores whether the user has viewed the cookie model .	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_<category name>	Necessary	This cookie stores whether the user has given his consent for the corresponding cookie category.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
AMCV_*	Functionality / Personalisation	This cookie stores information about the user, i.e. a generic user idenficiation string, the tracking optout stage etc. and is being used to identify returning visitors.	2 years Permanent Cookie	Personalization/ 1:1 personalization, Expereince Cloud ID	Adobe
AMCVS_*	Functionality / Personalisation	This cookies stores "1" for during active session.	Session Session Cookie	Personalization/ 1:1 personalization, Expereince Cloud ID	Adobe
demdex	Functionality / Personalisation	This cookie stores a chain of information like a generic visitor id, the tracking optout stage etc. The information of this cookie will be copied into the first party cookie "AMCV_*" to recognize the user settings for his next visit.	6 months Permanent Cookie	Personalization/ 1:1 personalization,Adobe Audience Manager	Adobe
dextp	Functionality / Personalisation	This cookie stores the timestamp of the last synchronization call with the "Demdex" service.	6 months Permanent Cookie	Personalization/ 1:1 personalization, Adobe Audience Manager	Adobe
dpm	Functionality / Personalisation	This cookies stores the information that a user id had been requested.	6 months Permanent Cookie	Personalization/ 1:1 personalization, Adobe Audience Manager	Adobe
mbox	Functionality / Personalisation	The cookie keeps a number of values to manage how the user experience campaigns lika a session id and semi-permanent browser id.	2 weeks Permanent Cookie	Adobe Target, Personalization/ 1:1 personalization	Adobe
mboxEdgeCluster	Functionality / Personalisation	Keeps track of the currently used Adobe Target edge server.	30 min Permanent Cookie	Adobe Target, Personalization/ 1:1 personalization	Adobe
s3optout	Necessary	Used to store the opt-outs from sophus3 services.	10 years Permanent Cookie	Webanalytics Benchmarking eDataXchange (eDX). The cookie is mentioned only to complete the list. It is not actually used as the eDX Tracking will only be implemented if the user consents.	Sophus3
_pk_uid	Functionality / Personalisation	Usedto store a client identifier that is randomly generated.	13 months Permanent Cookie	Webanalytics Benchmarking eDataXchange (eDX)	Sophus3
s_vi	Performance / Analytics	This cookie is either a first or third party cookie and contains a generic user identification string and a timestamp. Both will be used to identify users for returning visits.	2 years Permanent Cookie	Adobe Analytics	Adobe
s_fid	Performance / Analytics	This cookie is a first party cookie and is a fallback user identification cookie in case the s_vi cookie could not be set.	2 years Permanent Cookie	Adobe Analytics	Adobe
s_ecid	Performance / Analytics	This cookies stores the user identification string from the cookie "AMCV_*" in the format MCMID\|<ECID>.	Session Session Cookie	Adobe Analytics	Adobe
s_cc	Performance / Analytics	This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "true").	Session Session Cookie	Adobe Analytics	Adobe
adbCDP	Performance / Analytics	This cookie stores how many dots are in the top-level domain name, i.e. "2" for www.volkswagen.fr und "3" for www.volkswagen.co.uk.	2 years Permanent Cookie	Adobe Analytics	Adobe
s_invisit	Performance / Analytics	This cookie stores if the user visits the site for the first time; values are true or false.	Session Session Cookie	Adobe Analytics	Adobe
s_sq	Performance / Analytics	This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user	Session Session Cookie	Adobe Analytics	Adobe
s_vnum	Performance / Analytics	This cookies stores a timestamp and the visit number.	30 days Permanent Cookie	Adobe Analytics	Adobe
sc_appvn	Performance / Analytics	This cookie stores the application name and the visit number of an application, i.e. "CMS:03".	2 years Permanent Cookie	Adobe Analytics	Adobe
sc_prevpage	Performance / Analytics	This cookie stores the name of the previous page.	Session Session Cookie	Adobe Analytics	Adobe
sc_prop32	Performance / Analytics	This cookies stores the application name. An application in the Volkswagen context is a platform like the CMS sites or the car configurator or CarNet.	Session Session Cookie	Adobe Analytics	Adobe
sc_v0	Performance / Analytics	This cookies stores the campaign tracking code.	Session Session Cookie	Adobe Analytics	Adobe
sc_v49	Performance / Analytics	This cookies stores the vanity domain.	Session Session Cookie	Adobe Analytics	Adobe
sc_v44	Performance / Analytics	This cookies stores the internal campaign tracking code.	Session Session Cookie	Adobe Analytics	Adobe
sc_pCmp	Performance / Analytics	This cookies stores the campaign tracking code for 7 days.	7 days Permanent Cookie	Adobe Analytics	Adobe
sc_v17	Performance / Analytics	This cookie stores the price rate.	Session Session Cookie	Adobe Analytics	Adobe
SESSION	Necessary	This cookie is saving the user session when logged in	7 days / Or by Logout Permanent Cookie	(httpOnly) VW ID / Login	Volkswagen AG/ SinnerSchrader
salt	Necessary	Unique random value for client. This is useed for decrypting the Access-Token and Refresh-Token for the AuthProxy	7 days / Or by Logout Permanent Cookie	(httpOnly) VW ID / Login	Volkswagen AG/ SinnerSchrader
csrf_token	Necessary	CSRF-Protection between Client and Authproxy	7 days / Or by Logout Permanent Cookie	VW ID / Login	Volkswagen AG/ SinnerSchrader
auth_fags	Necessary	Base64-Encoded JSON-Object with the Feature-App-Groups and their Scopes	7 days / Or by Logout Permanent Cookie	VW ID / Login	Volkswagen AG/ SinnerSchrader
ulf-user-location	Necessary	This object stores the region of users in countries that have regional prices (e.g. Canada)	no expiration date local storage item	ULF (User Location Feature)	SinnerSchrader
async-storage-uds-persisted-vehicles	Necessary	This object stores the user car configurations so that the user can find and change them in a later time	no expiration date indexedDB item	UDS (Garage)	SinnerSchrader
_livechat	Necessary	Contains details of live chat functionalites for reporting and functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_chat_number	Necessary	Contains details of Live Chat Version Used for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_client_version	Necessary	Contains details of Live Chat Version Used for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_goals_achieved	Necessary	Contains details of goals achieved for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_integration_params	Necessary	Required for live chat integration	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_chat_start_time	Necessary	Contains chat start time for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_conference_id	Necessary	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_id	Necessary	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_key	Necessary	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_key_per_skill	Necessary	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_per_skill	Necessary	Contains details of site visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_visit1574079500	Necessary	Contains details of site visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_nick	Necessary	Contains details of agent name for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_ok_invitation	Necessary	Contains details of invitation to chat for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_page_view	Necessary	Contains details of page views for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_page_view	Necessary	Contains details of page views for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_sessionS1574079500.f400b8ee04	Necessary	Contains details of sessions for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_sessionS1574079500.f400b8ee04	Necessary	Contains details of sessions for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_visit_number0	Necessary	Contains details of visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
mcid	Necessary	Contains invitations for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_auto_invites_shown	Necessary	Contains details of live chat functionalites for reporting and functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_all_invitation	Necessary	Contains details of all reports shown for data purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
mcid_done	Necessary	Contains details of chats completed for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
_ga	Performance / Analytics	This cookie is set by Google Analytics to distinguish users.	2 Years Permanent Cookie	Google Analytics	Smart Digital
_gid	Performance / Analytics	This cookie is set by Google Analytics for logged in users to distinguish users.	24 Hours Permanent Cookie	Google Analytics	Smart Digital
_ga_<container-id>	Performance / Analytics	This cookie is set by Google Analytics and used to persist session state to help us understand how users interact with our services.	2 Years Permanent Cookie	Google Analytics	Smart Digital
_ga_<container-id>	Performance / Analytics	This cookie is used by Google to store ad campaign related information and helps us understand what Google Ads the user has seen before visiting the website and improve the user’s experience.	90 Days Permanent Cookie	Google Analytics	Smart Digital

smartSignals2UiD

Cookie Type

Functionality / Personalisation

Purpose

This cookie contains an anonymous unique ID for a website user. This ID is used to recognize the user over different sessions. The data collected in this way is used for analysis and anonymous personalization of the site.

Storage Period / Type

2 years
Permanent Cookie

Feature Cookie Used

BBO / Smart Signals
1:1 Personalization
Pre-Booking

Third Party

Smart Digital

sd_survey_client

VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED

VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED

VWD6_ENSIGHTEN_PRIVACY_<category name>

AMCV_*

AMCVS_*

demdex

Cookie Type

Functionality / Personalisation

Purpose

This cookie stores a chain of information like a generic visitor id, the tracking optout stage etc. The information of this cookie will be copied into the first party cookie "AMCV_*" to recognize the user settings for his next visit.

Storage Period / Type

6 months
Permanent Cookie

Feature Cookie Used

Personalization/ 1:1 personalization,Adobe Audience Manager

Third Party

Adobe

dextp

dpm

mbox

mboxEdgeCluster

s3optout

_pk_uid

s_vi

s_fid

s_ecid

s_cc

adbCDP

s_invisit

s_sq

s_vnum

sc_appvn

sc_prevpage

sc_prop32

sc_v0

sc_v49

sc_v44

sc_pCmp

sc_v17

SESSION

salt

csrf_token

auth_fags

ulf-user-location

async-storage-uds-persisted-vehicles

_livechat

lc_chat_number

lc_client_version

lc_goals_achieved

lc_integration_params

lc_last_chat_start_time

lc_last_conference_id

lc_last_operator_id

lc_last_operator_key

lc_last_operator_key_per_skill

lc_last_operator_per_skill

lc_last_visit1574079500

lc_nick

lc_ok_invitation

lc_page_view

lc_sessionS1574079500.f400b8ee04

lc_visit_number0

mcid

lc_auto_invites_shown

lc_all_invitation

mcid_done

_ga

_gid

_ga_<container-id>

Cookies Policy

Cookie statement

What are cookies?

Description of cookies

Session Cookies

Persistent Cookies

First Party Cookies

Third Party Cookies

Some examples of these are:

How do we use cookies?

Necessary:

Analytics:

Personalisation:

Ads and Social:

How to control cookies

Cookies list

Name

Cookie Type

Purpose

Storage Period / Type

Feature Cookie Used

Third Party

Cookie Type

Purpose

Storage Period / Type

Feature Cookie Used

Third Party